Gorgias

The customer support platform built for eCommerce.

Overview

Gorgias centralises customer support across email, live chat, social media, and SMS into a single helpdesk — purpose-built for eCommerce businesses running on Shopify, BigCommerce, or WooCommerce.

Key Features

What makes Gorgias powerful

Unified Inbox

Manage email, live chat, social, and SMS support conversations from one helpdesk without context-switching between platforms.

Shopify & eCommerce Integration

Pull live order data, shipping status, and customer history directly into every support ticket — no tab-switching required.

Macros & Support Automation

Automate repetitive responses, ticket routing, and customer updates using rules and macros that reduce manual handling time.

Revenue & Performance Reporting

Measure support team performance and link support interactions to customer revenue with built-in reporting dashboards.

Most eCommerce businesses are handling support in a separate silo from their store and their marketing — and it shows in the customer experience. Gorgias fixes that by putting order data right inside the support ticket. It's a genuinely different way to work, and teams who switch from generic helpdesks notice the difference immediately.

Robert Mattar

Founder, FlowHQ

FlowHQ perspective

Best Fit

Who Gorgias works best for

Every platform has a context where it truly shines. Here's where we see Gorgias deliver the most consistent results.

eCommerce Brands

Businesses running on Shopify, BigCommerce, or WooCommerce that need a support platform connected directly to their store data.

Growing Support Teams

Teams managing high volumes of post-purchase enquiries who need automation, routing, and performance visibility in one place.

Retention-Focused Operators

Businesses that see customer service as a revenue driver — not just a cost centre — and want data to back it up.

What we do

How Flow works with Gorgias

Gorgias acts as the support and service layer in your customer stack — connecting post-purchase conversations directly to your eCommerce and CRM data.

Gorgias account setup and helpdesk configuration

Shopify and eCommerce platform integration

Ticket routing rules, macros, and automation workflows

Team inbox structure and agent permission setup

Support performance reporting and dashboard configuration

Integration with CRM and marketing platforms

Get started with Gorgias Back to all services

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